Programme Outline
Introduction
This course will enable learners to gain insight into the role of leadership within a work context, and thus providing them with the skills and knowledge to add value their leadership jobs.
Key learning Areas
- Concept of leadership.
- Differentiating between leadership and management.
- leadership theories and application.
- Roles of leaders in organisations.
- Qualities of good leaders.
Introduction
Effective strategy formulation skills are highly prized in corporate leaders and they’re absolutely essential during a recession. The ability to develop operational business strategies and then take those business strategies from plan to action (or to rethink them on short notice) sets true leaders apart from their peers. Forward-looking strategy formulation can make the difference between a profitable business and one that stagnates.
Key Learning Areas- Concept of strategic planning in managing business performance.
- Role of the various organisational structures in business performance.
- Supervising and monitoring expenditure.
- Analysis of marketing objectives related to business performance.
- Identifying and rectifying performance problems occurring in own business.
- Development of business attributes in a specific context to enhance performance.
Introduction
Our ability to deal effectively with our emotions in the work place is critical to our success and the success of our organisations. As the environment changes it makes more and more demands on our cognitive, emotional and physical resources, Emotional Intelligence is increasingly critical as a skill set. Emotional Intelligence strategies combine with native intelligence increase our ability to successfully manage the constant challenges from customers and our business associates
Key Learning Areas- Importance of using Emotional Intelligence.
- Creating an environment for productive work relationships.
- A model to guide your responses to difficult and challenging situations.
- Self-motivation while tempering negative responses.
- Team communication skills for running effective meetings, decision-making, and creative problem-solving.
- One-on-one communication skills for constructive feedback and conflict management.
- The confidence boosting strategies to deal with resistance and negativity.
- leadership qualities that promote trust, motivation, and commitment to results.
Introduction
Conflict is an inevitable part of our lives but how we view it and how we deal with it can turn it from being an unpleasant experience into one where we learn and grow. This course will help you to understand how conflict can be positive and will introduce you to tools and techniques that will assist you to effectively deal with conflict situations.
Key Learning Areas- Main sources of conflict
- Techniques to manage conflict.
- Implementing a strategy to resolve conflict.
- Developing the attributes of a good conflict manager.
Introduction
Regardless of your industry, the size or structure of your organization, the ability of managers and leaders to keep their people working at peak performance is critical. There are many strategies and techniques available to manage peak performance in an organization, but without the foundation and core emotion of feeling motivated, talented workforces will not be productive. In this course, you will acquire the skills and tools to empower and motivate yourself and your employees.
Key Learning Areas- Concept of motivation.
- Importance in enhancing performance levels.
- Theories of motivation and application.
- Techniques to enhance self motivation and leadership performance.
- Strategies to motivating others.
Introduction
As a manager you endeavour to create an ordered path through the chaos of a fast-paced, constantly changing environment to achieve business success. You are expected to understand business objectives, develop and implement plans, measure progress against time, cost and business requirements, while balancing priorities among different and potentially conflicting stakeholder groups. Identifying, analysing, and appropriately responding to risk in a proactive fashion, rather than waiting for the overwhelming avalanche of issues, is an essential skill of the professionally competent manager. This course is for you, providing a practical approach to managing risk and detailing and implementing an effective project risk management plan.
Key Learning Areas- Concept risk management.
- Impact of risk on business.
- Identification of risks.
- Assessment of risks.
- Developing and implementing risk management procedures and plans.
- Monitoring and assessing risk management procedures.
Introduction
Knowledge transfer is an ongoing process of sharing knowledge and information with others. As organizations prepare for the potential mass departure of individuals retiring or rotating to new positions, we seek to preserve the knowledge that these employees have collected.
Key Learning Areas- Concept and principles of knowledge management.
- Developing and using knowledge management system.
- Presenting and communicating information as part of a knowledge management network.
- Knowledge management principles, techniques and tools.
Introduction
Knowledge transfer is an ongoing process of sharing knowledge and information with others. As organizations prepare for the potential mass departure of individuals retiring or rotating to new positions, we seek to preserve the knowledge that these employees have collected.
Key Learning Areas- Concept of diversity.
- Forms of diversity.
- Effects of diversity.
- Ideology of superiority.
- Factors manifested as discrimination.
- The roles of institutional and personal power in diversity issues.
- Develop tools to counter discrimination.
- Framework to manage diversity in the workplace.
- Culture of equality.
Introduction
Relationship management aims to create a partnership between the organization and its audience rather than considering the relationship merely transactional. For example, consumers who feel that a business responds to their needs are more likely to continue using the products and services that a business offers. This course shall give the learner skills and expertise on how to create and maintain relationships with stakeholders.
Key Learning Areas- Concept of relationship building.
- Roleplayers and stakeholders in business.
- Strategies to manage a variety of roleplayers and stakeholders.
- Creating an optimum advice environment.
- Developing an institutional accountability in managing relations with stakeholders and communities.
- Dynamics in managing relationships.
- Development of a sound communications strategy to enhance relations with key stakeholders and communities.
Introduction
Change is a constant in many of our lives. All around us, technologies, processes, people, ideas, and methods often change, affecting the way we perform daily tasks and live our lives. Change management entails thoughtful planning and sensitive implementation, and above all, consultation with, and involvement of, the people affected by the changes. If you force change on people normally problems arise. This course shall give learners skills and expertise on how to manage change.
Key Learning Areas- Importance of change management.
- Planned change and reactive change
- Models for effective change management and its management
- Managing resistance to change
- Developing a change management programme
- Competencies of an effective change agent